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Privacy & Security

 

We have a robust and comprehensive privacy policy that emanates from a deep personal and company commitment to the privacy of the individual.

As a result, we do not sell our customer lists to any outside company; we do not share with any other company information from our customer database; and we do not sell statistics to other companies regarding buyer trends or demographics.

In safeguarding the privacy of our customers, we go a step further than most other businesses We do not create electronic customer profiles, nor do we compile facts about the buying habits of our customers. We believe that a person’s product preferences are also a matter of privacy and should not become part of a commercial database.

Our website does not have third party advertising pop up ads or banners. The only advertising banners on our website are from our parent or sister company; such banners do not contain any cookies.

Your credit card information is never stored in our computer system. The information you enter on the website is directly communicated to the clearing bank via secure links. No credit card information is saved or stored within our computer system at any point of the transaction. Therefore, every time you place an order, our website will request you to key in your credit card information. While somewhat inconvenient, we believe this is the best way to protect such sensitive information.

We protect your information in transit across the internet with Secure Sockets Layer technology (SSL) which translates sensitive data into scrambled code so that it can be securely transmitted via the internet. SSL is an industry-standard security measure that is used to protect all sensitive transactions. SSL uses 128-bit encryption (coding), which is the highest level of encryption available in commercial web browsers.

During the order process, your credit card number is encrypted (scrambled) and is only decrypted when it arrives at the processing point. This service is provided by a leading gateway service company that is fully compliant with the security initiatives put forward by the major credit card providers, including the Visa Cardholder Information Security Program (CISP), MasterCard Site Data Protection (SDP), Discover Information Security and Compliance (DISC), and Payment Card Industry (PCI) Data Security Standard.

Our data is housed in secure data centers, protected with extensive physical and electronic security measures to help preven t physical or electronic intrusions, thus providing state-of-the-art security.

We do not use cookies to track or compile any information about our customers’ buying habits, website preferences, or any such profiling purpose. Our website uses cookies solely in order to facilitate website viewing and the financial transaction. For example, during the process of placing an order, you may choose to browse the site for other silk products or read some other section in the website. A cookie will allow you to come back and complete the order without any duplication of effort. Please click here to learn more about cookies.

We request your contact information (such as phone number and email address) for timely communication and confirmation such as shipping status, product availability, or any potential errors and disruptions. Only infrequently do we send emails announcing new products. We will immediately and cheerfully comply with your instruction to be taken off of our email distribution list.

We will cooperate with the government and responsible legal authorities in the investigation of any fraud involving our website. In such instances, we also reserve the right to share relevant information about such fraud with appropriate agencies such as banks and governmental authorities.